GENERAL TERMS AND CONDITIONS
General terms and conditions for booking Kranevo Apartments
1. General provisions and applicability
These general terms and conditions apply to all bookings made by a customer – an individual, legal entity or other legal enterprise, in KRANEVO APARTMENTS. Managed and administered by ET DASA VALENTINA ATMADZHOVA, with headquarters and address of management at: 38 Oborishte Str., Varna, VILLA VALENTINA and ATMADZHOVI OOD Kranevo 9649, 15 Ropotamo Str., for VILLA AMphORA, implemented through the website https://kranevoapartments.com/, briefly referred to as the Internet page offering our hotel services. When a reservation is made for accommodation in the hotel facility, these terms and conditions constitute a contract for hotel services within the meaning of the Commercial Law and the Law on Obligations and Contracts, concluded between KRANEVO APARTMENTS and THE CUSTOMER. The Tourism Act shall be applied accordingly with the relevant provisions.
The contract between KRANEVO APARTMENTS and THE CUSTOMER is considered concluded upon confirmation of the reservation by KRANEVO. By making a reservation, you confirm and accept these General Terms and Conditions for booking and the terms agreed upon in them for accommodation and payment, cancellation of reservations, etc. The present terms and conditions for reservations oblige KRANEVO to secure the reservation requested by the CUSTOMER according to the data provided by it through the reservation form about the name of the CUSTOMER or the guests, hotel base, period, number of nights, number of adults and number of children and their age. In the absence of prepayment for the reservation, KRANEVO is not responsible for the provision of the service. You must familiarize yourself with and agree to the General Terms and Conditions and the Security Policy adopted by KRANEVO in order to complete the reservation.
2. Entry into force
These General Terms and Conditions are binding for KRANEVO – on the one hand, and the persons who have finished booking through the site or, resp. the persons on whose behalf a reservation was made at the hotel (“CUSTOMER/S”, “You”) – on the other hand. The general terms and conditions enter into force and are binding for the CUSTOMER from the moment of receipt of the last e-mail confirmation of the reservation, and KRANEVO’s obligations arise from the moment of receipt of the full or partial payment for the reservation made.
In the case of a reservation on behalf of a legal entity or other legal establishment, the Party to the contract is the legal entity, respectively the other legal entity. When a reservation is made by a customer for the benefit of another person or persons, the Parties to the contract with KRANEVO are all adults who will use the service, and the person who has made the reservation is jointly and severally responsible for the obligations of the CUSTOMER(S).
3. Mode of booking
When booking an accommodation, the CUSTOMER must fill in certain data in the electronic booking system. Bookings may require additional information about the tourist(s) and selected services. All personal information that is entered in the reservation forms is used solely for the purposes of fulfilling the reservation. When filling in the required information (personal data, period of stay, accommodation, number of guests), the booking system generates information about the booking itself, including a board for meals, as well as an opportunity to comment on special requirements of the CUSTOMER. Special requirements of the CUSTOMER can be filled in the “Comment” field. The wishes of the CUSTOMER are fulfilled by the hotelier whenever possible.
The booking is considered completed after pressing the “Reserve” button and confirmation in the booking system that the reservation is registered under a unique number. In the event of a successful reservation, the system automatically generates a downloadable confirmation of the reservation, as well as information required by the Tourism Act. In case, due to technical reasons, these documents are not generated, please contact us and we will send them immediately.
4. Confirmation of the reservation
Immediately after the booking, but no later than 24 hours after making it, the customer will receive a confirmation of the reservation, together with the basic data for the same, as well as an instruction for prepayment, to the electronic address (email) indicated by him. The confirmation also contains an extract from these General Terms and Conditions. The conditions of the reservation (for the period of accommodation, price, payment, conditions for cancellation and change) are binding for the CUSTOMER from the moment of its confirmation, and for KRANEVO APARTMENTS – from the moment of receiving a prepayment of part or the entire reservation according to the specific terms and conditions. Most services offered by KRANEVO APARTMENTS should be partially or fully prepaid in order to guarantee their fulfillment.
In case, due to technical reasons, these documents are not received, please contact us and we will send them immediately.
5. Terms and conditions for accommodation, cancellation and change of reservation
- Check-in at VILLA VALENTINA and VILLA AMPHORA is after 3:00 p.m. on the day of arrival, and check-out is until 12:00 p.m. on the day of departure.
- Early check-in or late check-out is subject to hotel availability and an additional charge. Please contact reception for more information.
- If canceled or modified up to 14 days before arrival, no fee is required.
- If the reservation is canceled or changed later or in case of no-show, a penalty of 1 night will be charged.
- Baby cots and high chairs are available upon request and must be confirmed by the hotel and are subject to a charge.
- No pets are allowed!
- We accept the following credit cards for payment: VISA, MasterCard, Maestro.
Where we are?
Our villas Amphora and Valentina are located 350 m to 600 m from the beach, nestled among the greenery and tranquility of the resort village of Kranevo. Plan your escape from the city noise and the routine of everyday life.More on contacts